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RESERVATION: We suggest you make a reservation well enough in advance to ensure that we will have all the items you need in stock, and that all items are properly prepared. A deposit is essential to confirm a reservation. (Please note “cancellation privileges” later in this text.)
DELIVERY SERVICE is available at a small additional charge. Delivery rates are based on first floor delivery to your door or dock. Additional charges are made for other than first floor delivery, excessive time involved, and areas not easily accessible to the delivery vehicle. After hour delivery may be arranged in advance, also for an additional cost.
SET UP AND TAKE DOWN may be arranged in advance at an additional cost, for items that do not include the service as part of their rental rate (ie; tables, chairs, stage, AV equipment.)
RESPONSIBILITY for equipment remains with the customer from time of delivery to time of pick up. Please be sure equipment is secured when not in use and protected from the weather. We charge replacement cost for missing or damaged items; and we will charge for reconditioning items due to weather exposure.
PICK UP SERVICE: All items must be clean and repackaged in the same containers as delivered. Tables and chairs must be folded and stacked, and placed at the point of delivery. If the equipment is unavailable for pick up on the agreed date and time, an additional charge will be made. After hour pick up may be arranged in advance for an additional cost.
REPLACEMENT COST for missing, broken or damaged items will be assessed. A charge will be assessed on items returned not cleaned. Please make special arrangements when you know you will not be able to clean items before they are returned. A charge will be made for all boxes, bags and crates damaged or not returned.
DAMAGE WAIVER: We offer a 10% “Damage Waiver,” as an optional additional charge to your rental items. A damage waiver is for any abnormal damage to rented equipment excluding the fore mentioned customer responsibilities.
CANCELLATION PRIVILEGES: If you cancel seven days in advance you will receive a full deposit refund. If the reservation is cancelled two to six days in advance you are subject to a 1/3 cancellation fee, less than 48 hours 100% of the total will be assessed. If you cancel part or reduce quantities, the same terms as above apply.
PAYMENT TERMS: All charges to be paid in advance of use, and will include a deposit which will be refunded when the order has been checked in and counted by our staff. A 1/3 down payment is made at the time of reservation and the balance paid a week in advance of the event.
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